Initially viewed as a tool for sales websites, live web chat has established itself as a great way to improve customer service and engagement.

In simple terms the service allows a web visitor and nominated person(s) from the company providing the website to engage in an online discussion via a messenger type service. The discussion could be about a product or service query, making a complaint, helping the visitor identify a suitable contact address, or any other subject.

Simple to install and learn to use, and available on monthly contracts and from as little as $15 per month, Live Web Chat offers website owners a cost effective method to engage with their visitors.

A trained operator can manage around 5 simultaneous chat sessions meaning a single licence will be enough for many companies. Inbuilt monitoring allows operators to view website visitors and initiate a chat session if they feel it appropriate; and out of hours messages can be configured to suit your support services.

 

If you want to know more then please get in touch.